Terms & Conditions

01Company information

SONKOFLOW is a software-as-a-service platform providing AI-powered image enhancement and commercial image-production tools.

The contracting service provider is:

Legal entity: AaronPrime PTY LTD

Trading name: SONKOFLOW

Legal status: Private Company

Country of registration: Republic of South Africa

Company registration number: 2021 / 592876 / 07

Website: https://sonkoflow.com

Contact email: hello@sonkoflow.com

02Definitions

For purposes of these Terms:

Account means a registered user profile that provides access to SONKOFLOW.

User means any individual or authorised representative accessing or using the Services.

User Content means images, photographs, files, text, prompts, instructions and other materials uploaded, submitted or supplied by a User.

Generated Content means images, enhancements, variations or other outputs produced by the Services in response to User Content and processing instructions.

Subscription means a recurring paid plan providing access to specified features, allowances and usage limits for a defined billing period.

Credit Pack means a separately purchased allocation of image-processing credits or usage capacity, as described at the time of purchase.

Services means the SONKOFLOW website, applications, AI image-processing capabilities, account facilities, storage and associated functionality.

03Eligibility and account registration

3.1.You must be at least 18 years old and legally capable of entering into a binding agreement to create an account or purchase Services.

3.2.If you access SONKOFLOW on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms on its behalf.

3.3.You agree to provide accurate, complete and current registration and account information.

3.4.You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your Account.

3.5.You must notify us promptly if you become aware of unauthorised access to your Account or any suspected security incident involving your credentials.

3.6.Accounts must not be sold, transferred, shared or made available to unauthorised individuals in violation of the applicable subscription or account restrictions.

3.7.We reserve the right to request reasonable information to verify account ownership, investigate suspected misuse or protect the security of the Services.

04Description and scope of services

4.1.SONKOFLOW provides digital image-processing tools designed to help users enhance, improve and prepare images for personal, creative and commercial applications.

4.2.Depending on the features available under a particular plan, the Services may include:

• AI-powered image enhancement.
• Portrait enhancement.
• Product image enhancement.
• Multiple product image outputs.
• Product image quality review and controlled retries.
• Bulk image processing.
• Image projects, galleries and saved results.
• Image downloads and related account functionality.

4.3.The features, output formats, processing allowances, file limits and availability may differ between subscription plans and separately purchased Credit Packs.

4.4.The precise features and limitations applicable to your purchase will be presented on the relevant pricing, checkout or account interface.

4.5.We may improve, update, modify or discontinue individual features where reasonably necessary for security, technical maintenance, product development, legal compliance or operational reasons.

4.6.We will not represent a feature as available where it has not actually been implemented or made available to the relevant user.

05User content and ownership

5.1.You retain ownership of the images, photographs, files and other materials that you upload to SONKOFLOW, subject to any rights belonging to third parties.

5.2.You confirm that you own the User Content or have obtained all necessary rights, permissions, licences and authorisations required to upload, process and use it through the Services.

5.3.You must not upload content that infringes another person's copyright, trademark, privacy, publicity or other legal rights.

5.4.By submitting User Content, you grant SONKOFLOW a limited, non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit and process that content solely as reasonably necessary to:

• Provide the requested Services.
• Generate and deliver your requested outputs.
• Maintain and secure your Account.
• Troubleshoot errors and provide technical support.
• Prevent fraud, abuse and security incidents.
• Comply with applicable legal obligations.

5.5.This licence does not transfer ownership of your User Content to SONKOFLOW.

5.6.We will not claim ownership of your original photographs or User Content merely because you process them through our platform.

5.7.We will not use private User Content for public promotion, advertising or portfolio demonstrations without an appropriate legal basis and any required permission.

5.8.Our handling, retention and deletion of User Content and personal information are further explained in our Privacy Policy.

06AI-generated and enhanced content

6.1.SONKOFLOW uses artificial intelligence and automated image-processing technologies to produce enhanced or modified visual outputs.

6.2.You acknowledge that AI-generated or enhanced results may differ from the original image and may contain inaccuracies, unexpected alterations, visual inconsistencies or imperfections.

6.3.We do not guarantee that every output will meet your subjective expectations, reproduce every original detail or be suitable for every commercial purpose.

6.4.You are responsible for reviewing Generated Content before publishing, distributing, printing, selling or otherwise using it.

6.5.You must independently verify that the final output accurately represents any product, brand, person or item being advertised or sold.

6.6.SONKOFLOW does not guarantee that generated images will preserve every product characteristic, including labels, packaging text, dimensions, colours, materials or other identifying details.

6.7.You are responsible for ensuring that your use of Generated Content complies with applicable copyright, trademark, advertising, consumer-protection, privacy and other relevant laws.

6.8.Subject to third-party rights, applicable law and these Terms, SONKOFLOW does not claim ownership of Generated Content solely because it was produced using the Services.

6.9.AI outputs may not qualify for copyright protection in every jurisdiction. We make no representation that every Generated Content output is independently copyrightable or free from third-party rights.

07Acceptable use and prohibited activities

You agree to use SONKOFLOW lawfully and responsibly.

You must not:

7.1.Upload, generate, process or distribute content that is unlawful or infringes the rights of another person.

7.2.Use the Services to impersonate another person, misrepresent identity or create deceptive commercial representations.

7.3.Use the Services to create fraudulent product images, misleading advertisements or deceptive representations of goods and services.

7.4.Upload malicious software, harmful code or files intended to compromise the platform or other users.

7.5.Attempt to gain unauthorised access to SONKOFLOW systems, databases, accounts, infrastructure or security controls.

7.6.Reverse engineer, decompile, copy, reproduce or attempt to extract the underlying source code, models, systems or proprietary technology, except where such restriction is prohibited by applicable law.

7.7.Circumvent subscription restrictions, processing limits, credit controls, security measures or usage quotas.

7.8.Use automated scripts, bots or other mechanisms to abuse, overload, scrape or interfere with the Services without our prior written authorisation.

7.9.Resell, sublicense or commercially redistribute access to SONKOFLOW itself without our written permission.

7.10.Use the Services in a manner that violates applicable laws or exposes SONKOFLOW or other users to legal, financial or security risks.

We may investigate suspected violations and take proportionate action, including restricting access, suspending an Account or terminating access where justified.

Any action will remain subject to applicable consumer-protection laws and other non-excludable legal rights.

08Subscriptions, credit packs and payments

8.1.SONKOFLOW may offer free access, recurring paid subscriptions and separately purchased one-time Credit Packs.

8.2.The features, prices, billing periods, processing allowances and other conditions applicable to each offer will be displayed before purchase.

8.3.By purchasing a Subscription, you authorise the applicable payment provider to collect the recurring subscription fees according to the selected billing interval, subject to the payment provider's terms and applicable law.

8.4.One-time Credit Packs are separate purchases and do not automatically constitute recurring subscriptions.

8.5.Credit Pack allowances, expiry periods, restrictions and applicable usage conditions will be disclosed at the time of purchase.

8.6.Processing allowances are subject to the applicable plan limits and may be consumed by successful processing, retries or other chargeable operations as disclosed within the platform.

8.7.We will not knowingly charge users for processing operations that our published billing rules state are not chargeable.

8.8.Payments may be processed through third-party payment providers. Their payment-processing terms may also apply.

8.9.Prices, applicable taxes, billing currency and any additional charges will be disclosed before you confirm a purchase, to the extent required by applicable law.

8.10.We do not receive or store complete payment-card details where those details are handled directly by the relevant payment provider.

8.11.Your subscription or Credit Pack purchase will be reflected in your Account after payment has been confirmed through the applicable payment verification process.

8.12.A payment page redirect or unverified browser notification alone does not constitute confirmation that a payment has been successfully completed.

09Subscription renewal and cancellation

9.1.Paid Subscriptions renew automatically at the end of each billing period unless cancelled before the next renewal, subject to the terms displayed when you subscribe.

9.2.You may cancel a Subscription through the available account or subscription-management facilities, or by contacting our support team where self-service cancellation is unavailable.

9.3.Cancellation will prevent future recurring renewals once successfully processed.

9.4.Unless applicable law requires otherwise, cancellation does not automatically reverse payments already properly processed for a previous billing period.

9.5.Access to paid features will ordinarily continue until the end of the paid period, unless a different arrangement is clearly disclosed or required by law.

9.6.Cancelling a Subscription does not automatically cancel separately purchased Credit Packs. Their applicable conditions remain in effect.

9.7.Nothing in this section removes any statutory cancellation, cooling-off or refund right that applies to your transaction.

10Refunds and consumer rights

10.1.Refund requests will be assessed in accordance with applicable law, the nature of the purchase and the circumstances of the request.

10.2.Where SONKOFLOW is required by law to provide a refund, cancellation or other remedy, we will comply with the applicable legal requirements.

10.3.Digital services, subscriptions and Credit Packs may be subject to specific legal rules concerning cancellation, commencement of service and refunds.

10.4.We do not intend to exclude or restrict any consumer right that cannot lawfully be excluded or restricted.

10.5.Where a payment has been duplicated, incorrectly charged or processed without authorisation, you may contact our support team to request an investigation.

10.6.Refunds approved by SONKOFLOW will ordinarily be returned through the original payment method where reasonably possible, subject to payment-provider procedures and applicable law.

10.7.Nothing in this section should be interpreted as removing any cooling-off or other statutory right available under the Electronic Communications and Transactions Act 25 of 2002, the Consumer Protection Act 68 of 2008 or other applicable legislation.

11Service availability and maintenance

11.1.We aim to provide a reliable and accessible service but do not guarantee uninterrupted or error-free operation.

11.2.Access may occasionally be interrupted by maintenance, software updates, infrastructure failures, security incidents, network problems or circumstances outside our reasonable control.

11.3.AI processing may be affected by third-party infrastructure, processing capacity, provider availability and technical limitations.

11.4.We will take reasonable steps to restore affected Services and address significant technical issues.

11.5.We do not guarantee a particular processing speed, completion time or uninterrupted availability unless expressly agreed in writing.

11.6.Where a material interruption affects paid Services, any remedy will be determined in accordance with applicable law and the circumstances involved.

12Data storage and user responsibilities

12.1.SONKOFLOW may provide facilities for storing projects, uploaded images, processed outputs and related account information.

12.2.Storage availability and retention may depend on your plan, technical limits and the policies disclosed within the platform.

12.3.You remain responsible for retaining independent copies of important original images and downloaded outputs.

12.4.We recommend downloading important results rather than relying exclusively on continued availability within your Account.

12.5.We will take reasonable technical and organisational measures to protect stored information, as further described in our Privacy Policy.

12.6.We do not guarantee that content will remain available indefinitely, particularly where an Account is deleted, a retention period expires or deletion is required by law.

13Intellectual property rights

13.1.SONKOFLOW, including its software, platform design, branding, logos, website content, interface elements, documentation, proprietary systems and underlying technology, is owned by or licensed to AaronPrime PTY LTD.

13.2.Except where expressly permitted, you may not copy, modify, distribute, publish, sell, sublicense or commercially exploit SONKOFLOW's proprietary materials.

13.3.Access to the Services grants you a limited, revocable, non-exclusive and non-transferable right to use the platform for its intended purposes in accordance with these Terms.

13.4.No ownership rights in SONKOFLOW's software, branding or proprietary technology are transferred to you.

13.5.All rights not expressly granted under these Terms are reserved by their respective owners.

14Third-party services

14.1.SONKOFLOW may rely on third-party providers for infrastructure, hosting, authentication, AI processing, storage, communications and payment processing.

14.2.Such providers may have their own terms, privacy notices and service limitations.

14.3.We are not responsible for independent services or websites that we do not own or control.

14.4.Our use of third-party providers does not remove our own legal obligations concerning the Services we provide.

14.5.Where a third-party failure affects SONKOFLOW, we will take reasonable steps to address the resulting issue within our control.

15Account suspension and termination

15.1.You may stop using SONKOFLOW at any time and request Account deletion through the available account facilities or by contacting support.

15.2.We may restrict, suspend or terminate an Account where reasonably necessary because of:

• A material breach of these Terms.
• Fraudulent or unauthorised activity.
• Attempts to compromise platform security.
• Repeated abuse of processing allowances.
• Unlawful use of the Services.
• A legal or regulatory requirement.

15.3.Where reasonably practicable and legally permissible, we will provide notice and an opportunity to address a remediable breach before termination.

15.4.We may take immediate protective action where necessary to prevent serious security risks, fraud, unlawful activity or harm to the Services or other users.

15.5.Account termination does not remove any rights or obligations that accrued before termination.

15.6.Any applicable refund, data-access or deletion rights remain subject to applicable law.

16Disclaimers

16.1.SONKOFLOW is provided on an "as available" basis, subject to the rights and protections that applicable law provides to users.

16.2.We do not guarantee that the Services will satisfy every individual requirement or produce a particular commercial result.

16.3.We do not guarantee increased sales, improved conversion rates, advertising performance, search rankings or business profitability as a result of using SONKOFLOW.

16.4.Users are responsible for independently evaluating Generated Content before relying on it for commercial, advertising or business purposes.

16.5.Nothing in these Terms excludes any warranty, guarantee or statutory protection that cannot lawfully be excluded.

17Limitation of liability

17.1.To the extent permitted by applicable law, SONKOFLOW will not be liable for indirect or consequential losses that are not reasonably foreseeable, including loss of anticipated profits, business opportunities or goodwill.

17.2.We will not be responsible for losses caused by a user's failure to protect account credentials, maintain independent copies of important files or comply with these Terms, to the extent that such failure caused the loss.

17.3.Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury where such exclusion or limitation is prohibited by law.

17.4.Nothing in this section removes consumer rights or remedies that cannot lawfully be excluded or restricted.

17.5.Any limitation of liability must be interpreted consistently with applicable law, including the Consumer Protection Act 68 of 2008 where applicable.

18Indemnity

18.1.To the extent permitted by applicable law, you agree to be responsible for third-party claims, losses and reasonable expenses arising directly from your unlawful use of SONKOFLOW or your infringement of another person's rights through User Content.

18.2.This section does not apply to the extent that a claim or loss was caused by SONKOFLOW's own unlawful conduct, breach of legal obligations or other conduct for which responsibility cannot lawfully be excluded.

18.3.We will provide reasonable notice of any claim for which we seek indemnification and allow you an appropriate opportunity to participate in its resolution.

19Changes to these terms

19.1.We may update these Terms from time to time to reflect changes in our Services, business operations, technology or legal obligations.

19.2.The latest version will be published on the SONKOFLOW website with its updated revision date.

19.3.Where a change materially affects existing users' rights or obligations, we will take reasonable steps to provide advance notice where practicable and legally required.

19.4.Changes will not retrospectively remove rights already accrued or override mandatory legal protections.

19.5.Continued use after an updated version takes effect will constitute acceptance only to the extent permitted by applicable law.

20Privacy and personal information

20.1.Our collection, use, storage, disclosure and processing of personal information are governed by our Privacy Policy.

20.2.SONKOFLOW aims to handle personal information in accordance with applicable data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

20.3.You acknowledge that using image-processing Services may require the processing of User Content and related technical information.

20.4.Please review our Privacy Policy for further information about data processing, retention, security, user rights and contact procedures.

21Governing law and jurisdiction

21.1.These Terms are governed by the laws of the Republic of South Africa, subject to any mandatory consumer-protection or other laws that apply to you.

21.2.The parties submit to the jurisdiction of the competent courts of the Republic of South Africa, subject to any non-excludable rights to bring proceedings before another competent court.

21.3.Nothing in this section prevents a consumer from exercising mandatory rights available under the laws applicable to their transaction.

22Dispute resolution

22.1.If you have a complaint or dispute concerning SONKOFLOW, we encourage you to contact our support team first so that we can attempt to resolve the matter informally.

22.2.Please provide sufficient information about the issue, including relevant transaction references where applicable.

22.3.We will make reasonable efforts to investigate and respond within a reasonable period.

22.4.If the dispute cannot be resolved informally, either party may pursue the remedies available under applicable law.

22.5.Nothing in this section prevents a user from approaching a competent regulator, consumer-protection authority or court.

23General provisions

23.1.Entire Agreement: These Terms, together with the applicable Privacy Policy, Cookie Policy, Legal Information and purchase-specific terms, constitute the agreement governing your use of SONKOFLOW.

23.2.Severability: If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

23.3.No Waiver: Failure to enforce a provision does not constitute a permanent waiver of that provision.

23.4.Assignment: You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer or assign our rights and obligations as part of a lawful business restructuring or transfer, subject to applicable law and the protection of users' rights.

23.5.Force Majeure: Neither party will be responsible for a failure caused by circumstances beyond its reasonable control, provided that this provision does not remove any mandatory statutory obligations.

23.6.Electronic Communications: You agree that notices and communications may be provided electronically where permitted by applicable law.

23.7.Survival: Provisions that by their nature should continue after termination, including intellectual property, accrued payment obligations, liability provisions and dispute-related provisions, will continue to apply where legally permissible.

24Contact information

For questions, complaints, billing enquiries or requests relating to these Terms, contact:

SONKOFLOW

Operated by AaronPrime PTY LTD

Website: https://sonkoflow.com

Email: hello@sonkoflow.com

Country: Republic of South Africa